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It took me seven weeks (not full time, but from the initial incident to the final publishing) to do the research and write up for a recent event. This included in-person interviews, data correlation, reading code, and revision control spelunking across multiple repositories to understand the series of events and decisions that led to the event, some of them months earlier. Some people were advocating "get it out because we have to move on", which I pushed back on. Once published, the feedback was positive and some folks acknowledged that knee-jerk follow-up reactions would have made things worse. But to get to the point where the post-incident review is valuable someone has to put in the actual work and time to make it so. It should be a learning experience, not a checking a box; otherwise, we're just spinning our wheels without making any progress.


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