I regularly receive responses from my reps here in Massachusetts. They also hold town hall meetings where you can ask questions and listen first-hand. I attended one last night and spoke 1:1 with my Congresswoman for a moment afterwards.

I'm sure there are districts where this is not the case in the US - but I hope everyone with concerns reaches out to their elected officials and takes an hour once or twice a year to listen to them in person when they are present in their districts.

If your rep doesn't answer you, tell your neighbors and vote for one who will.