For Uber? In the handful of times I've canceled uber one trials I've never seen this. It's always through the app. Not even the FTC complaint alleges this.
Are you in Cali? They have a state law that says "if you can sign up online you have to be able to cancel online".
I ran into this with a NYTimes subscription I tried to cancel. They detected I wasn't in a state with such protections and removed the cancellation options while not providing a way to cancel. Made things real hard to shutdown.
Presumably they're specifically referring to uber rather than the broader conversation about dark patterns in canceling. I, too, remember how hard it was to cancel ZipCar—I think I just ended up closing the credit account it was backed by because I couldn't successfully navigate the labyrinth of phone-based customer support to cancel.
For Uber? In the handful of times I've canceled uber one trials I've never seen this. It's always through the app. Not even the FTC complaint alleges this.