The worst part is I have never figured out a way to spend any of my Uber credits. I have hundreds of dollars in Uber credits I've accumulated over the years, and I regularly use Uber, and yet have never spent any credits.
When you choose your payment method in the ride selection screen you should be automatically using credits (unless those credits are for something specific, like Eats, or something else).
I'm able to see this in my Uber app today (set a destination, then at the bottom of the screen is a row for payment options, clicking that will show you Uber balances (uber cash), payment methods, and vouchers) and am located in the US.
If you are not seeing this, I'm thinking you need to reach out to support via email and have a long (probably frustrating) conversation.
I do not see this, it always direct-charges my Amex. The only credits I get auto-spent are my $15/monthly Amex credits. Definitely will reach out to Support at some point (whenever I get fed up and have time to burn, probably while sitting waiting to board a flight).
Okay, are you able to at least see your vouchers and other credits? I currently have a $5 credit applied from a cancellation dispute so I think it should be working for all credits.
Just figured I should reply here as a follow-up. I had a friend see my comment on HN and reach out to me directly. I found out I had enabled some option somehow that disabled the use of credits. I fixed it, and now everything is working correctly.
