Additionally for past year or so they have always consistently charged me higher than what they quote originally.
I jump through the hoops to get a "refund" of the difference through automated support workflow. Ofcourse never real money -- just a credit applied to account or so they say.
That credit can never be seen or verified because wallet screen is always down for maintenance or whatever.
There is no email trail or anything else where you can prove you are owed an x amount of credit.
That credit never gets applied to a future ride.
Excellent "growth hack" I guess.
I have done screen recordings of this support workflow shenanigans a few times. Never had the energy to fight it till closure. I know the kind of duplicitous run around the support is going to give me the first five times I raise this.
Additionally for past year or so they have always consistently charged me higher than what they quote originally.
I jump through the hoops to get a "refund" of the difference through automated support workflow. Ofcourse never real money -- just a credit applied to account or so they say.
That credit can never be seen or verified because wallet screen is always down for maintenance or whatever.
There is no email trail or anything else where you can prove you are owed an x amount of credit.
That credit never gets applied to a future ride.
Excellent "growth hack" I guess.
I have done screen recordings of this support workflow shenanigans a few times. Never had the energy to fight it till closure. I know the kind of duplicitous run around the support is going to give me the first five times I raise this.