I have a friend who had a bad experience with a company once. After drawn out fight for the equivalent of a months salary with lawyers getting involved and threats of collections, the company made a final statement. "We will refund you, but you'll be blacklisted". My friend was delighted, and responded to them as such. He thanked them, since now he wouldn't have to remember their name to avoid ever accidentally buying from them again.
He found a local contractor to do the job instead.
He found a local contractor to do the job instead.