But it is replacing it. There's a rapidly-growing number of large, publicly-traded companies that replaced first-line support with LLMs. When I did my taxes, "talk to a person" was replaced with "talk to a chatbot". Airlines use them, telcos use them, social media platforms use them.
I suspect what you're missing here is that LLMs here aren't replacing some Platonic ideal of CS. Even bad customer support is very expensive. Chatbots are still a lot cheaper than hundreds of outsourced call center people following a rigid script. And frankly, they probably make fewer mistakes.
> and it will blow up like NFTs
We're probably in a valuation bubble, but it's pretty unlikely that the correct price is zero.
But it is replacing it. There's a rapidly-growing number of large, publicly-traded companies that replaced first-line support with LLMs. When I did my taxes, "talk to a person" was replaced with "talk to a chatbot". Airlines use them, telcos use them, social media platforms use them.
I suspect what you're missing here is that LLMs here aren't replacing some Platonic ideal of CS. Even bad customer support is very expensive. Chatbots are still a lot cheaper than hundreds of outsourced call center people following a rigid script. And frankly, they probably make fewer mistakes.
> and it will blow up like NFTs
We're probably in a valuation bubble, but it's pretty unlikely that the correct price is zero.