You've clearly never worked customer support. A very disproportionate number of people who call in to customer support are totally and utterly unreasonable. That's why it's such a pain to interact with customer support as a reasonable human: The systems aren't designed for you, they're designed for the abusers who represent something like 20% of the phone calls and 80% of the work.
From my side it feels like customer support systems are designed purely to trap customers in the system so they are unable to cancel.
In my last day in South America I spent about two hours cancelling my cable and even though I was very soft spoken and super patient (I was playing Mario Kart on mute so not really uncomfortable), but the customer support person actually CRIED to me because she would “miss her quota” if I cancelled.
I had no means of paying anymore (I cancelled my bank account the day before and was about to move to another country) so there was nothing I couldn’t really help her, so I fail to see how I deserve the treatment from the company.
Easily adressible by law. In the EU canceling must be possible by at least the same means as signing up, so if you can sign up via click, you need to be able to cancel via click.
Depends. Started in CS and I would go out of my way to help nice people. Assholes were dealt with nicely but I’d follow the rules to the T. That was before CS was hamstrung.
