I’ve had my share of bad Airbnb hosts too, not as bad as yours, but still enough to ruin a holiday and make me hesitant to use them again.

The bit that I should have expected but didn't was how strongly they side with the hosts in case of disputes. In hindsight, of course they do; the hosts are their money makers, while I'm booking them only a few times a year.

I stopped using Airbnb and closed my account. Hotels are fine, and never had any major issues.