I’ve had all kinds of little annoying issues with Wise that cause me to be trapped in circles, but nothing this serious. Support is truly the thing that separates the wheat from the chaff. Everything is hunky-dory when it works, and the moment there’s a problem, you’re suddenly stuck in the Barbican at 3am with no signs, no lights and nobody to talk to.
...and Wise support became utterly terrible a few years back. I mean "failing basic reading comprehension" terrible, the level of incompetence shown in this article is par for the course.
