I just travelled to a province to pay for some private healthcare i cant get at home. Its a simple procedure, but a specific one. I sent the treatment plan to the customer service liason I was dealing with and triple checked that the doctor i was seeing was familiar with it.

Then I get there and the doctor's never looked at the document I sent. No one even told him about it.

The customer service liason is "very sorry for the miscommunication and will be looking internally to see how this occurred!"