I have personal anecdote how bonkers eastern european digital system is.
My child was born in NZ and in order to gain dual citizenship you need to submit form in Lithuanian.
To access e-gov you used to have so many cool methods - most popular is your bank (makes sense since they’d have highest stakes and worked out security), then your local SIM card finally your ID card. Well first ones are off the table since I was away for so long. I managed to source a usb smart card reader. Even somehow more luckily find working software. By shred of luck my card is not expired (card is valid for 10years, but digital certificates on chip for 18 months lol).
I’m in. The digital form is ok, albeit designed before mobile era so definitely won’t work in mobile screen. Fine. Submit it. Two weeks later I get a response (clearly my form was just dumped as an email) that in fact I need to meet face to face to ID me and my child…
Fortunately thru personal connections I was able to do so via video call.
Contrast that to NZ. In 10 years here I didn’t get to meet beurocrat even once. I’ve mailed a form and received passport by post. Low tech but sublime experience.
My child was born in NZ and in order to gain dual citizenship you need to submit form in Lithuanian.
To access e-gov you used to have so many cool methods - most popular is your bank (makes sense since they’d have highest stakes and worked out security), then your local SIM card finally your ID card. Well first ones are off the table since I was away for so long. I managed to source a usb smart card reader. Even somehow more luckily find working software. By shred of luck my card is not expired (card is valid for 10years, but digital certificates on chip for 18 months lol).
I’m in. The digital form is ok, albeit designed before mobile era so definitely won’t work in mobile screen. Fine. Submit it. Two weeks later I get a response (clearly my form was just dumped as an email) that in fact I need to meet face to face to ID me and my child…
Fortunately thru personal connections I was able to do so via video call.
Contrast that to NZ. In 10 years here I didn’t get to meet beurocrat even once. I’ve mailed a form and received passport by post. Low tech but sublime experience.