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I get what you are saying, but you're missing the most important piece of the puzzle: the data.

Everyone talks about models and infrastructure, but without the right data, you've got nothing. And that's where the biggest hidden cost is.

According to the company's own website, they were creating the data themselves. Labelled datasets, transcripts, customer conversations, documents, and more. That's where the real money goes. Millions and millions.






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