I intentionally chose Southwest for my last flight because the old policies -- included bags and free-form seating-- made me feel better about the experience. I didn't need the free checked bags, but I appreciated not being pressured into guessing exactly how many pairs of pants I'm going to need for a trip I booked 3 months in advance.
I know I'm not the industry's ideal customer-- taking solo tourist-class flights booked long in advance, once or twice a year, and not churning frequent flyer points, but that doesn't mean I want to be treated with contempt.
To be honest, that feels like an entire direction the travel sector needs to focus on. I'm paying hundreds of dollars to sit in your lowest-bid Metal Death Tube or stay in your Totally Not A Bedbug Sanctuary, stop treating me like a transient who walked into a Rodeo Drive boutique because I don't have Triple Ytterbium Status.
I know I'm not the industry's ideal customer-- taking solo tourist-class flights booked long in advance, once or twice a year, and not churning frequent flyer points, but that doesn't mean I want to be treated with contempt.
To be honest, that feels like an entire direction the travel sector needs to focus on. I'm paying hundreds of dollars to sit in your lowest-bid Metal Death Tube or stay in your Totally Not A Bedbug Sanctuary, stop treating me like a transient who walked into a Rodeo Drive boutique because I don't have Triple Ytterbium Status.