> No, if a company upholds their side of a contract, the customer must too, within the bounds of the law.
The company upholding their side by... doing nothing? Just give a refund if you're not providing service. And what is this about upholding your side if you're legally unable to provide the service in the first place?
> A chargeback in that situation is the _definition_ of "friendly fraud" and is actual criminal fraud.
They have to get the thing and then chargeback. Your definition is nonsense if it doesn't include them getting the thing.
> That's also criminal fraud.
It might be if they lie about something. But this isn't worth going on a tangent.
> It doesn't matter. If our terms prohibited VPN use to avoid geoblocking (which they did), it's irrelevant whether your VPN can or cannot access the cancellation page on a given day. You can email or write to us. All perfectly legal, lawful, and backed by merchant account providers.
Do they know who to email while the site is blocked? At least that's something.
But I'm not even asking about things fluctuating from day to day, I'm worried about a situation where a VPN can sign up but the same VPN at the same time can't be used to cancel.
The company upholding their side by... doing nothing? Just give a refund if you're not providing service. And what is this about upholding your side if you're legally unable to provide the service in the first place?
> A chargeback in that situation is the _definition_ of "friendly fraud" and is actual criminal fraud.
They have to get the thing and then chargeback. Your definition is nonsense if it doesn't include them getting the thing.
> That's also criminal fraud.
It might be if they lie about something. But this isn't worth going on a tangent.
> It doesn't matter. If our terms prohibited VPN use to avoid geoblocking (which they did), it's irrelevant whether your VPN can or cannot access the cancellation page on a given day. You can email or write to us. All perfectly legal, lawful, and backed by merchant account providers.
Do they know who to email while the site is blocked? At least that's something.
But I'm not even asking about things fluctuating from day to day, I'm worried about a situation where a VPN can sign up but the same VPN at the same time can't be used to cancel.