99% of social media users don't care about any of this. If it's one extra step or configuration they need to learn, or includes a word like "protocol" that they need to understand, they won't use it.
Right, which is why the article makes the point that it’s invisible to the end user several times.
That’s also why it frames the benefits in the concrete way that shows up in the products — like products being able to riff on each other’s data.
My audience for this article is slightly technical so I put some focus on the technical parts. I don’t try to avoid mentioning the “protocol” for the same reason why teaching to make websites involves mentioning HTTP.
I 100% agree with you though and that’s important for broader communication. What people care about are good products.
You don't need to know how any of those features or websites work to use them. I'd also argue that most users have no idea who the people working on the site are. (even if reading the replies under their personal posts gives a different impression)
The end user just sees they can subscribe to a moderation list that hides any post labelled as "Beans", or that they can have a feed next to their Discover feed that's an endless stream of people getting ligma'd.
Or that they can use their account to log into a seemingly unrelated site.