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> How much better of a job could have been done if the cleaner got a 60% raise

Would you have hired or even found the cleaner without the company’s referral?





It appears that the cost of referral is much higher than it used to be. Fifty years ago, you might have looked in a phone book for companies that offer the service you are looking for, or gotten a recommendation from a friend. Everything was local, basically. I am not stating that this was necessarily better or game-theoretically optimal, but when the alternative is paying a large share to a big corporation for suggesting an option not based on merit, but the highest bid in a micro-auction, something tells me things have been going in the wrong direction in this case.



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