That fear is very real, and I've noticed it on my team at work. Our (internal) help desk ticket work load has increased quite a bit over the past ~5 years or so, even though our user base hasn't changed much.
People are even afraid to do basic troubleshooting out of fear of breaking something and not being able to easily rollback to the point that something as simple changing the sleep settings on a computer results in a help desk ticket.
People are even afraid to do basic troubleshooting out of fear of breaking something and not being able to easily rollback to the point that something as simple changing the sleep settings on a computer results in a help desk ticket.