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> Because consumers have been conditioned to understand only raw speed as a metric of Wi-Fi quality and not more important indicators of internet experience such as responsiveness and reliability.

Whie the two are not the same, they are not exactly separable.

You will not get good Internet speed out of a flaky network, because the interrupted flow of acknowledgements, and the need to retransmit lost segments, will not only itself impact the performance directly, but also trigger congestion-reducing algorithms.

Most users are not aware whether they are getting good speed most of the time, if they are only browsing the web, because of the latencies of the load times of complex pages. Individual video streams are not enough to stress the system either. You have to be running downloads (e.g. torrents) to have a better sense of that.

The flakiness of web page loads and insufficient load caused by streams can conceal both: some good amount of unreliability and poor throughput.





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