Reading this thread brought back fond memories of sitting with front-line staff and just chatting with them while watching them work from the corner of my eye. My gimmick was to turn up for morning tea (the staff were older ladies that took homemade cakes to work), and by lunchtime have some frustration of theirs resolved.

It’s such a great feeling when you can make someone’s work better, for the life of me I can’t understand why others wouldn’t jump at the opportunity!

Sadly at current $dayjob, the devs are held at arm's length from the customer. On purpose!