From what I understood they provide a kind of shared platform where anyone can run things, and it was one of their clients/users performing the commits.
So they don't set reasonable expectations with the customers and accept any and all garbage. As Ops person, this is a path to Ops hell as customers throw more and more garbage at you and toil dealing with customer problems becomes unbearable.
This is a case of Product Team not working with customers, finding out what is reasonable and allowing system to set reasonable limits.
I would give them some leeway, sometimes you have to learn the hard way. But I was also kind of surprised didn't mention contacting the client anywhere.
