Plumbing, HVAC and other skilled trades operate almost entirely B2B, not B2C. The very premise of this article is why that is the case...people who don't understand what is required, what is good, and how construction operates shopping solely on price with unreasonable expectations.
That $22k quote? That's how a company can pay for capacity during peak demand...i.e. paying skilled workers enough to make extra long hours with no expectation of repeat business worth the effort, paying suppliers enough to get priority access to inventory, and of course making it worth dealing with customer-is-always-right amateurs.
Uber operates by letting customers not give a shit about their drivers (and not giving a shit about them itself). In the world where people have reasonable options, relationships matter and relationships are non-fungible.
That $22k quote? That's how a company can pay for capacity during peak demand...i.e. paying skilled workers enough to make extra long hours with no expectation of repeat business worth the effort, paying suppliers enough to get priority access to inventory, and of course making it worth dealing with customer-is-always-right amateurs.
Uber operates by letting customers not give a shit about their drivers (and not giving a shit about them itself). In the world where people have reasonable options, relationships matter and relationships are non-fungible.