A few years back I launched an io game and used hetzner as my backend. an hour into launch day they null routed my account because their anti-abuse system thought my sudden surge in websocket connections was an attack (unclear if they thought it was inbound or outbound doing the attacking).
I had paid for advertising on a few game curation sites plus youtubers and streamers. Lovely failure all thanks to Hetzner. Took 3 days and numerous emails with the most arrogant Germans you’ve ever met before my account was unlocked.
I switched to OVH and while they’re not without their own faults (reliability is a big one), it’s been a far better experience.
It seems like you have to go to one of the big boys like hurricane electric where you are allowed to use the bandwidth you paid for without someone sticking their fingers in it.
There are a lot of such stories if you go digging around HN and reddit threads. Haven't seen a lot of these stories in a while, so it may be happening less now.
Good shout. I think we'll also run replicas on other providers. We've got some complex geo-fencing stuff to do with regards to data hence why we're just on Hetzner right now.
They are known to just cancel accounts and cut access.