Banning long-time customers in otherwise good-standing for a mistake they made years ago, which would already be settled financially and such a minor cost is wild.
I can imagine something like this has happened to almost everyone.
So much for being the world’s most customer-centric company. That mission is dead.
This may be your opinion, and mine as well, but it’s still in paragraph 1 of Amazon’s own about page. It seems they’ve forgotten their own guiding principles.
> Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We strive to be Earth’s most customer-centric company, Earth’s best employer, and Earth’s safest place to work.
99.99% of the time when you read something on the internet and your reaction is "that's wild" / "wow that's crazy" / "that's unbelievable", then what you are reading is in fact likely nowhere near the actual truth / real.
My experience with online services and software in general is it makes mistakes A LOT. Like A LOT A LOT. And I have absolutely no problem believing there little to no humans in the loop here.
One of the primary functions of DRM is to remove a paying customer's access to the works they paid for. There's nothing "wild" or "crazy" or "unbelievable" about it.
I can imagine something like this has happened to almost everyone.
So much for being the world’s most customer-centric company. That mission is dead.