The only humans I've ever talked to there was when they erroneously charged me 10-100x as much as they should for my adwords campaign.
Put enough money on the table and they are willing to talk, but that's about it.
Fastmail.fm provides bad support and that is a fact.. They themselves know it and say so. They're trying to get the time down to 24h but as it is right now, it's bad.
