I think it might have something to do with this:
When you are face to face, the interaction tends to be 1 on 1 or involve a small number of people you work with day to day, there's a mutual benefit in having a healthy non violent, relationship (you are happier day to day if you are not an asshole towards others because on average they tend to respond in kind, by not being assholes either).
On the written channel, typically there are a lot more stakeholders in Cc (can include clients, managers higher in the hierarchy, people from other departments) and everyone feels more pressure to save face regarding mistakes or delays in work being done etc.
Also because email is usually the record that counts once responsibilities for a work outcome is attributed.
eheheheheheh Bit of a tongue-in-cheek comment. Not calling you a pussie, but what you described is what we see everyday in the world wild web. I suppose it isn't any different on a work setting.
I think it might have something to do with this: When you are face to face, the interaction tends to be 1 on 1 or involve a small number of people you work with day to day, there's a mutual benefit in having a healthy non violent, relationship (you are happier day to day if you are not an asshole towards others because on average they tend to respond in kind, by not being assholes either).
On the written channel, typically there are a lot more stakeholders in Cc (can include clients, managers higher in the hierarchy, people from other departments) and everyone feels more pressure to save face regarding mistakes or delays in work being done etc.
Also because email is usually the record that counts once responsibilities for a work outcome is attributed.