OpenAI isn’t a multibillion profitable public company with many prior lost (some won) lawsuits. To some extent they didn’t have anything to loose by cutting corners.
This is one of startups greatest advantages over established players.
Microsoft is a multibillion profitable public company and they managed to extend the search in no time. Google is not as effective as it could be. They have great engineering and they proved that many times, but something is not working on the product design side.
This is such a lousy excuse on Google part. We see multi-billion public companies bringing bold innovative products to extremely regulated sectors, like pharmaceutical and medical devices. Google can't deploy a chatbot because of lawsuits? Oh, c'mon...
Hindsight is 20/20. Before ChatGPT, chatbots had a lousy track record. Pretty much any such project run by bigtech had been cancelled due to PR issues ("Tay" etc).
This is one of startups greatest advantages over established players.